Read the small print

The purpose of this scheme

The purpose of the Safer Streets Scheme is to:

• Reduce the probability of crime/further crime occurring at the identified property, acting as a visual deterrent.
• Increase the chances of criminal/s being caught, sensor and camera equipment will allow you to monitor your property remotely.

However, no warranty is offered by the Police, Fire and Crime Commissioner that the equipment provided and installed by our service provider will be effective in preventing or reducing the occurrence of criminal activity. 

Will I need to sign anything to receive a security upgrade?

• Yes. Anyone receiving a home security upgrade as part of our Protect Your Home scheme will be required to sign a disclaimer.
• A separate disclaimer is also required if a video doorbell is to be installed as part of the scheme.
• Links to:
  Service provider’s Protect Your Home Scheme Security Upgrade Disclaimer
• Video Doorbell Disclaimer. 

What happens if after a security upgrade is installed, it breaks?

The Protect Your Home scheme funds the purchasing of security upgrades, and the installation of security upgrades. It does not include any additional or ongoing costs after products have been installed.

Customers will be provided with a paper copy of any relevant product warranties associated with the purchase of an upgrade, but after the security upgrades have been installed, any and all other costs and liabilities associated with the upgrades will be the customer’s responsibility, including any fees associated with mechanical call outs, damage and losses.

Terms and Conditions

Crime Commissioner for North Yorkshire (PFCCNY) (in conjunction with the Chief Constable of North Yorkshire Police (NYP))

Introduction

1. The PFCCNY is supporting a crime reduction initiative which seeks to enhance home security and farm security by various means in order to help reduce and prevent crime. The services to be provided, known as the ‘Works’, may include (but are not limited to);
   a. Enhancing home security by the fitting of door locks, gates, strengthening doors, securing sheds and garages,
   b. Enhancing farm security by means of an infra-red alarm system,
   c. The use of bunds and concrete blocks to deter access to potentially vulnerable sites.
2. Any reference to the Homeowner in this document is also to be taken to be:
   a. The legal owner of the property; or
   b. a Tenant with any required authorisation from the Landlord to have the works installed; or
   c. the Farm Owner, if the Works are to be carried out at a commercial farm, rather than simply a residential property.
3. The Homeowner, in signing this document, agrees to participate in this initiative and agrees to the full terms and conditions set out in this document.
4. The Homeowner accepts that the purpose of the Works is to help improve the security of their Property. By agreeing to the completion of the Works, the Homeowner understands that neither the PFCCNY, NYP nor the Contractor can be held liable for any incident following the satisfactory completion of the Works. Further, the Homeowner understands that neither the PFCCNY, NYP or the Contractor can provide any assurance that the installation of the Works provide any future guarantee in respect of the safety or security of their Property.
5. Any amendment to this document must be made in writing and agreed by all parties.

The Works

1. The approved contractor appointed by the PFCCNY to conduct the Works is J Tomlinson, hereafter referred to as the ‘Contractor’. It is anticipated that following an expression of interest from the Homeowner, there will be a visit to the Homeowner’s address (the Property). The visit is likely to be conducted by a member of staff from the Contractor.
2. The Homeowner confirms they are the legal owner of the Property and gives their consent for authorised individuals to attend the Property to conduct the survey to determine what enhancements or works are appropriate to be provided at the Property. The Homeowner also gives their consent for the Works to be completed by the Contractor at the Property. Alternatively, if the Property is leased, the Tenant as ‘Homeowner’ confirms that they have obtained the necessary consents or permissions from the Landlord to conduct the Works.
3. The Homeowner understands that in carrying out the Works, there may be some temporary disruption to the Property, as may be caused by the Contractor, such as noise or disruption to land by HGVs etc, but this will be made clear to them by the Contractor completing the Survey Report.
4. The Homeowner will be present for the survey and will be asked to sign the Survey Report to confirm their agreement in writing to the specific observations and recommendations within the report and their agreement for the works to be conducted.
5. The Homeowner confirms that they will be present at the agreed time to enable the Works to be completed.
6. The Works may be completed by the Contractor or their agents.
7. If for some reason, it is no longer possible for the Works to be completed or if the Works recommended are no longer available or it is not possible for them to be installed, the Contractor will notify the Homeowner as soon as practicable to notify of the change and to advise if any alternative suitable measures are available. Amendments to the Works recommended from the Survey Report will only be conducted once they are in writing and agreed by the Homeowner, the Contractor and NYP/PFCCNY.
8. The NYP/PFCCNY reserves the right to withdraw the installation of the Works at any time for any reason. The Homeowner will be notified in writing if the installation of the Works will no longer be going ahead.
9. The costs for the Works will be met by the PFCCNY who has obtained Home Office Funding for this initiative. For this reason, all works must be completed by the 30 September 2023.
10. The Homeowner will be asked to sign to confirm that the works have been completed to a satisfactory standard.
11. The Homeowner will be responsible for any and all maintenance of the Works after the initial installation by the Contractor. Only the initial installation costs of the Works will be met by the PFCCNY.
12. If the Homeowner has any concerns about the Works, these should be raised with the Contractor in the first instance, and then if it cannot be resolved, those concerns shall be considered by the PFCCNY.

Liability, Insurance and Warranties

1. The Contractor is liable for the negligent acts and omissions of their staff and agents. If any damage is caused to the Property (which is not anticipated and mentioned in the Survey Report), the Property shall be put back into the state or condition it was in before the Works by the Contractor.
2. The Contractor’s staff shall be appropriately vetted and trained to conduct the Works.
3. It is up to the Homeowner to ensure that they have appropriate Insurance to cover the Property and the Works being completed as may be required by their Insurance Provider. We recommend the Homeowner consults with their insurance provider about their cover to confirm this.
4. Neither NYP, PFCCNY or the Contractor, accept any liability for the Works, whether down to a failure or maintenance issue, once the Works have been completed to the satisfaction of the Homeowner and the Survey Report has been signed. For the avoidance of doubt, NYP, PFCCNY and the Contractor do not in any circumstances accept liability for any consequences or incidents that may arise after the Works have been satisfactorily completed.
5. If any of the products installed as part of the Works come with a manufacturer’s warranty, such as an alarm system, the Contractor will confirm with the Supplier of that product that the warranty should be assigned to the Homeowner as they will become the legal owner of the product once installed at the Property and responsible for its maintenance. Where such a manufacturer’s warranty exists, the detail and the extent of this will be confirmed to the Homeowner by the Contractor in writing.

Landlord authorisation

If you are NOT the home owner you will need to contact your landlord and ask them to complete a “LANDLORD AUTHORISATION” form and for them to return it to the Office of the North Yorkshire Police, Fire and Crime Commissioner by email info@northyorkshire-pfcc.gov.uk, before any work can be carried out.

Download the “LANDLORD AUTHORISATION” form

• LANDLORD AUTHORISATION form – PDF
• LANDLORD AUTHORISATION form – Word document

Disclaimer for installation of Ring Video Doorbell (2nd Gen)

The Police, Fire and Crime Commissioner (PFCC) for North Yorkshire has successfully secured funds from the Home Office as part of a national ‘Safer Streets Scheme’. These funds will enable a limited number of Homeowners to receive security upgrades.

As part of this scheme, the PFCC has agreed to pay towards the installation and supply of Ring video Doorbell (2nd Gen) equipment (the Equipment) for the benefit of the property.

Any payment towards such costs is subject to conditions and will be at the sole discretion of the PFCC. Nothing in this document shall oblige the PFCC to provide the Equipment to a Homeowner that seeks to be included in this Scheme and no compensation shall be paid by the PFCC in the event that the work does not go ahead as planned or requested.

The Homeowner

Any reference to the Homeowner in this document is to be taken to be the legal owner of the property; or a Tenant with the required authorisation from the Landlord to have the works installed; or the Farm Owner, if the Works are to be carried out at a commercial farm, rather than simply a residential property.

Visit to the Property

It is anticipated that following an expression of interest from the Homeowner, there will be a visit to the Homeowner’s address (the Property). The visit is likely to be conducted by a member of staff from the Contractor responsible for the installation, J Tomlinson Ltd.

The Homeowner confirms they are the legal owner of the Property and gives their consent for authorised individuals to attend the Property to conduct the survey to determine if the installation of the Ring Video Doorbell (2nd Gen) is appropriate to be provided at the Property (‘the works’). The Homeowner also gives their consent for the works to be completed by the Contractor at the Property. Alternatively, if the Property is leased, the Tenant as ‘Homeowner’ confirms that they have obtained the necessary consents or permissions from the Landlord to conduct the works.

The Homeowner will be present for the survey and will be asked to sign the Survey Report to confirm their agreement in writing to the specific observations and recommendations within the report and their agreement for the works to be conducted.

The Safer Streets Scheme which is a government initiative, is intended to run for a limited period of time only, and may be withdrawn at any time without prior notice and without any liability being incurred by the PFCC.

The purpose of the Safer Streets Scheme is to:

• Reduce the probability of crime/further crime occurring at the identified property, acting as a visual deterrent
• Increase the chances of criminal/s being caught as sensor and camera equipment will allow you to monitor your property remotely.

However, no guarantee is given by the PFCC that the Equipment and services provided by Ring LLC and installed by J Tomlinson Ltd will be effective in preventing or reducing the occurrence of criminal activity. The PFCC’S offer is intended to provide additional security. There is no guarantee that further crime will be prevented.

Statement of Agreement

1. We would strongly advise you to read the terms and conditions of the contract between you and Ring LLC carefully. This contract around accepting the goods/services on your property is a legally binding agreement between Ring LLC and you and creates obligations and potential liabilities on your part. The PFCC will only pay for the Equipment and installation of the Equipment. For the avoidance of doubt the PFCC will not pay for any annual recording, subscription, service or maintenance costs. All future costs and liabilities will be your responsibility, including, but not limited to, any charges levied by Ring LLC.
2. To the fullest extent permitted by law, you also agree to indemnify the Police, Fire and Crime Commissioner for North Yorkshire or any successor body, his servants and agents against any liability, claim, expense or costs arising from the use of the Equipment and services.

Key considerations and overview of offer

If you wish to make use of this Scheme you will need, as the Homeowner, to meet at your Property with J Tomlinson Ltd, and sign and be bound by a contract (‘Terms of Service’) provided by Ring LLC in relation to the Equipment and services. We recommend you read the contract terms and conditions before signing and that you seek independent legal advice if you are in any doubt as to their meaning.

This is a separate contract between you and the Supplier, Ring LLC.

The Equipment contract is intended to govern the relationship between you and Ring LLC relating to the use and deployment of the Equipment and services, and covers matters including costs that you may become liable to pay to them relating to issues such as (but not limited to) misuse of the Equipment, and/or damage relating to the Equipment.

If the Ring LLC contract is not signed by the Homeowner, no installation will go ahead.

Liability and Insurance

The PFCC will not accept any claims for losses relating to the Equipment and services and or installation of the Equipment.

The PFCC take no responsibility for any costs or claims arising from or relating to the contract with Ring LLC, or the use of the Equipment and services. The PFCC will not engage in any dispute arising under the contract between the Homeowner and Ring LLC in relation to the use of the Equipment and services.

Any concerns in relation to the installation of the Equipment are to be directed to J Tomlinson Ltd as the Contractor. The Contractor is liable for the negligent acts and omissions of their staff and agents.

If any damage is caused to the Property of the Homeowner (which is not anticipated and mentioned in the Survey Report), the Property shall be put back into the state or condition it was in before the work was undertaken, by the Contractor.

In the absence of any negligence by any other Party, any and all other costs, and liabilities associated with the Equipment and services will be the Homeowner’s responsibility, including any fees associated with (but not limited to) mechanical call outs.

It is up to the Homeowner to ensure that they have appropriate Insurance to cover the Property and the works being completed as may be required by their Insurance Provider. We recommend the Homeowner consults with their insurance provider about their cover to confirm this.

Warranty

If the product installed as part of the works come with a manufacturer’s warranty, the Contactor will confirm with the Supplier of that product that the warranty should be assigned to the Homeowner as they will become the legal owner of the product once installed at the Property and responsible for its maintenance.

Where such a manufacturer’s warranty exists, the detail and the extent of this will be confirmed to the Homeowner by the Contractor in writing.

Data Protection

J Tomlinson Ltd shall avoid fitting the Equipment in such a way that it could capture images of people outside the boundary of your property.

If the Equipment captures images of people outside the boundary of your private domestic property, then the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA18) will apply to you, and you will need to ensure your use of the Equipment complies with these data protection laws. Regardless of whether or not your use of the Equipment falls within the data protection laws, the Information Commissioner’s Office recommends you use it responsibly to protect the privacy of others.

If you fail to comply with your obligations under the data protection laws, you may be subject to enforcement action by the Information Commissioner’s Office (ICO). This could include a fine. You may also be subject to legal action by affected individuals, who could pursue court claims for compensation.

It is therefore important that you read and understand the information on the ICO website at: https://ico.org.uk/your-datamatters/domestic-cctv-systems-guidance-for-people-using-cctv/.

The following information is an extract from the ICO guidance:

As the user of the Equipment you are a data controller, so you will need to comply with your legal obligations under the data protection laws.

You can still capture images, but you need to show you are doing it in ways that comply with the data protection laws and uphold the rights of the people whose images you are capturing.

If you are capturing images beyond your property boundary, you should have a clear and justifiable reason for doing so. In particular, you will need to think why you need these images. If asked by an individual or the ICO, you will need to be able to explain your reasons, so you should write them down now. You should also write down why you think capturing the images is more important than invading the privacy of your neighbours and passers-by.

You will also need to:

• Let people know you are using the Equipment by putting up signs saying that recording is taking place, and why
• Ensure you don’t capture more footage than you need to achieve your purpose in using the Equipment
• Ensure the security of the footage you capture – in other words, holding it securely and making sure nobody can watch it without good reason
• Only keep the footage for as long as you need it – delete it regularly, and when it is no longer needed
• Ensure the Equipment is only operated in ways you intend and can’t be misused for other reasons. Anyone you share your property with, such as family members who could use the Equipment, needs to know the importance of not misusing it
• You also need to make sure you respect the data protection rights of the people whose images you capture.
  This includes the following things:
  • Responding to subject access requests (SARs), if you receive any. Individuals have a right to access the personal data you hold about them, including identifiable images. They can ask you verbally or in writing. You must respond within one month and give them a copy of the data
  • Deleting footage of people if they ask you to do so. You should do this within one month. You can refuse to delete it if you specifically need to keep it for a genuine legal dispute, in which case you need to tell them this, and also tell them they can challenge this in court or complain to the Information Commissioner’s Office
  • Consider any objection you get now from particular people about capturing their image in the future. Given the nature of the Equipment, this may be very difficult to do. However, you should again think whether you need to record images beyond your property boundary – particularly if your system is capturing images from a neighbour’s home or garden.