Your commissioner Zoë Metcalfe

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Home - Telephony contracts and costs

Telephony contracts and costs

Information disclosed

Our Ref: 23 February 2021 - NY5718

I write in connection with your request for information that was received by the Office of the Police, Fire and Crime Commissioner for North Yorkshire (OPFCC) on 16 November 2020. Please accept our apologies for the delay in providing you with a response.   

I note you seek access to the following information:    

Under the Freedom of Information Act, could you please kindly answer the questions below. 

Telephony System 

  1. What is your current telephony system?
  2. How many users of the telephony system?
  3. When is the contract up for renewal?
  4. Are you considering or interested in Microsoft Teams Voice (Direct Routing)?
  5. The name (separately) and email address of the primary contact for this contract?
  6. Current annual spend?

Mobile phone contracts 

  1. Who is your current mobile phone provider?
  2. How many mobile connections?
  3. When is the contract up for renewal?
  4. How long do you contract for (24 or 36 months)?
  5. The name (separately) and email address of the primary contact for this contract?
  6. Current annual spend?

Crown Commercial Services frameworks 

Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045) If not, how do you procure mobiles and telecommunication services/solutions?  

Extent and Result of Searches to Locate Information  

To locate the information relevant to your request searches were conducted within the OPFCC.    

I can confirm that the information you have requested is held by the OPFCC.    

Decision  

I have today decided to disclose the located information to you. 

Telephony System 

  1. What is your current telephony system?–Avaya 
  2. How many users of the telephony system?–There were 3000 but this is currently being reduced to 500 due to the implementation of Teams and Skype – this is across both the OPFCC and North Yorkshire Police 
  3. When is the contract up for renewal?–31.08.2022 
  4. Are you considering or interested in Microsoft Teams Voice (Direct Routing)?–We are now using Microsoft Teams and this is being rolled out across the organisation 
  5. The name (separately) and email address of the primary contact for this contract?–Software.licencing@northyorkshire.pnn.police.uk 
  6. Current annual spend?–Approximately £22,809 dependant on usage

Mobile phone contracts 

  1. Who is your current mobile phone provider? – Vodafone
  2. How many mobile connections?–3490 across the OPFCC and North Yorkshire Police 
  3. When is the contract up for renewal?–27.09.2021 
  4. How long do you contract for (24 or 36 months)?–This is dependant on what the business requires 
  5. The name (separately) and email address of the primary contact for this contract?–Software.licencing@northyorkshire.pnn.police.uk
  6. Current annual spend? £672,000.00 approximately

Crown Commercial Services frameworks 

Do you procure through the Networks Services 2 framework? Yes 

(RM3808 previously RM1045) If not, how do you procure mobiles and telecommunication services/solutions? N/A  

Please note that systems used for recording information are not generic, nor are the procedures used locally in capturing the data.  It should be noted therefore that the OPFCC’s response to your questions should not be used for comparison purposes with any other responses you may receive.