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Customer Service Adviser
Location: Hybrid Working (Offering a blend of working from home, alongside office locations at Harrogate and Northallerton)
Contract: Permanent / Full Time – 37 hours per week
Salary: Scale 4 – 5 (£26,106 – £31,269)
Customer Service Adviser Role Profile
We have an exciting opportunity for a Customer Service Adviser to join the York and North Yorkshire Office for Policing, Fire, Crime and Commissioning (YNYOPFCC) Customer Service Team working within the Complaints and Recognition function.
Working with the Senior Customer Service Adviser, you will provide exemplary customer service for Mayor/Deputy Mayor’s casework on correspondence, complaints, and recognition cases. You will positively represent the York and North Yorkshire Office for Policing, Fire, Crime and Commissioning, North Yorkshire Police (NYP), and North Yorkshire Fire and Rescue Service (NYFRS), through first contact and any ongoing customer liaison.
To be successful in the role you will:
- Be able to independently manage caseloads, assessing, investigating, and collating all the relevant information to inform decision making.
- Have strong experience of complaints and recognition handling (either in the public or private sector).
- Be confident dealing with customers, taking the time to understand complex issues, and ensuring that customer concerns are resolved swiftly.
- Have demonstrable working relationships and be able to communicate with both internal and external stakeholders.
- Demonstrate excellent organisational skills with the ability to manage workload dependent on current priorities.
- Demonstrate a high standard of written English, tone, and language style.
For a full outline of the responsibilities of the role, please view the Role Profile.
Working for us – what we can offer you:
Working for the YNYOPFCC is rewarding and brings opportunities to make a real difference not only internally but to the communities we serve.
You’ll receive a competitive salary and be entitled to a Local Government pension scheme, leave entitlements and other employee benefits. Unison is the recognised trade union and there are also several employee support networks. You’ll also benefit from discounts on shopping and eating out as part of the Blue Light Card scheme.
You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
We are committed to staff wellbeing, and we are able to offer flexible and remote working, as well as the use of modern office space across the North Yorkshire YNYOPFCC estate (including Harrogate and Northallerton).
We value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team – [email protected]
For further information about this role and support with any questions, please contact Kathy Kirk, Senior Customer Service Adviser – [email protected]
Closing date: Monday 20th January 2025 @ 09:00am
Interviewing: Week Commencing 27th January 2025
Independent Custody Visitors
Do you have what it takes to check prisoner welfare, custody conditions and police behaviour?
The Deputy Mayor for Policing, Fire and Crime, has responsibility for a team of ‘Independent Custody Visitors, a team of volunteers who make unannounced visits to police stations in North Yorkshire. They speak with people detained in custody, check their welfare and the conditions in which they are being held and submit reports on their visits.
Independent custody visiting is a vital element of the work of the Office for Policing, Fire, Crime and Commissioning in ensuring that the police service is open and accountable to the people it serves. The scheme works to Home Office guidelines.
Independent Custody Visitors are an important part of holding policing to account locally. If you are interested in helping your community and want to volunteer, please consider this unique role.
The Deputy Mayor for Policing, Fire and Crime is currently recruiting volunteers for the Harrogate, Scarborough and York areas.
Find out more about this role and how to apply
For more information or an informal discussion:
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- please call our office on 01423 569 562
- or email [email protected]
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Vacancies at the York and North Yorkshire Combined Authority
York and North Yorkshire Combined Authority is a public sector employer with access to powers and funding to unlock transport and housing improvements, boost skills provision and help the economy transition to net zero.
Making the most of the combined strengths of the city region and rural power house, the Combined Authority is a long-term commitment to shaping a brighter future for generations to come. By working for us you will play a part in making positive changes, unlocking investment, supporting business and communities to thrive and creating new and better opportunities for people that live and work, here.
- Find out more: https://yorknorthyorks-ca.gov.uk/who-we-are/work-for-us/
On-call (retained) firefighter recruitment
On-call firefighters are trained firefighters who, rather than being based at a fire station, provide on-call cover from home and/or their place of work. They declare the periods in a week when they are available to respond to emergencies if called upon.
They respond to emergencies when their pager alerts them, so must work and/or live within approximately four minutes travel time from the fire station as they travel from that location to the fire station, where they then travel to the emergency in a fire service vehicle.