Your Commissioner - Your Voice

Commissioner Zoë can ask questions on your behalf in her Online Public Meeting with the Chief Constable or Chief Fire Officer. Ask your question and find out more.


We currently have the following opportunities:

Senior Customer Service Adviser

  • Location:Hybrid Working (Offering a blend of working from home alongside office locations at Harrogate and Northallerton)
  • Salary: Scale SO1 (£33,915 – 35,982)
  • Contract: Permanent / Full Time
  • Closing date: 9:00am Wednesday 21 February 2024.
  • Interviewing: W/C 4 March 2024.

We have an exciting opportunity for a Senior Customer Service Adviser to join The Office of the Police, Fire and Crime Commissioner (OPFCC), and lead our Complaints and Recognition team.

Working in conjunction with the Customer Service Manager, you will be strategic in your approach providing exemplary customer service for Commissioner casework on correspondence, complaint, and recognition cases. You will positively represent the Office of Police, Fire & Crime Commissioner (OPFCC), North Yorkshire Police (NYP) and North Yorkshire Fire and Rescue Service (NYFRS), through first contact and any ongoing customer liaison.

You will have the opportunity to lead the Complaints and Recognition team and function through a key period of transition for the OPFCC, where you will draw heavily on your leadership, change management, process innovation, relationship building and customer service skills.

Along with leading a small professional team, to be successful in the role you will:

  • Be able to independently manage caseloads, assessing, investigating, and collating all the relevant information to inform decision making.
  • Have strong experience of complaints and recognition handling (either in the public or private sector).
  • Be confident dealing with customers, taking the time to understand complex issues, and ensuring that customer concerns are resolved swiftly.
  • Have demonstrable working relationships, leading team, and be able to communicate with both internal and external stakeholders.
  • Demonstrate excellent organisational skills with the ability to manage workload dependent on current priorities.
  • Demonstrate a high standard of written English, tone, and language style.

In addition, we can offer a range of benefits including: 

  • Local Government Pension Scheme.
  • Inclusion and Diversity support networks.
  • Support for further professional development.
  • Access to a fantastic range of exclusive discounts on well-known online and high street retailers.
  • Unison is the recognised Trade union within NYP.

Find out more about the Senior Customer Service Adviser role and how to apply

Independent Custody Visitors

View through cell door spy holeDo you have what it takes to check prisoner welfare, custody conditions and police behaviour?

North Yorkshire Police Fire & Crime Commissioner, has responsibility for a team of ‘Independent Custody Visitors,  a team of volunteers who make unannounced visits to police stations in North Yorkshire. They speak with people detained in custody, check their welfare and the conditions in which they are being held and submit reports on their visits.

Independent custody visiting is a vital element of the work of the Office of the Police, Fire & Crime Commissioner in ensuring that the police service is open and accountable to the people it serves. The scheme works to Home Office guidelines.

Independent Custody Visitors are an important part of holding policing to account locally.  If you are interested in helping your community and want to volunteer, please consider this unique role.

The Commissioner is currently recruiting volunteers for the Harrogate, Scarborough and York areas.

Find out more about this role and how to apply

For more information or an informal discussion:

On-call (retained) firefighter recruitment

On-call firefighters are trained firefighters who, rather than being based at a fire station, provide on-call cover from home and/or their place of work. They declare the periods in a week when they are available to respond to emergencies if called upon.

They respond to emergencies when their pager alerts them, so must work and/or live within approximately four minutes travel time from the fire station as they travel from that location to the fire station, where they then travel to the emergency in a fire service vehicle.

Find out more about this role and how to apply

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