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Executive Assistant to the PFCC
Location: Harrogate
Hours: Full Time, Permanent
Salary: S01 £31,434 – £33,348
Closing date: 26May 2023
About Us
The Office of the Police, Fire and Crime Commissioner (OPFCC) for North Yorkshire is a separate organisation consisting of staff employed directly by the Commissioner under the leadership of the Chief Executive & Monitoring Officer. The OPFCC are a small, dynamic team delivering a wide ranging and ambitious programme of work across policing, fire and rescue, criminal justice, victim needs and community safety in support of the Commissioner and for the public of North Yorkshire.
The years ahead are also likely to see more change with the recently signed devolution deal for York and North Yorkshire which, will create a new Mayoral Combined Authority across the area with a directly elected Mayor who will assume the current responsibilities of the Commissioner’s Office.
This is an exciting time, and this is a rewarding role you can make your own as we develop a modern, proactive and respected organisation. If you would like an informal conversation about the position before applying, please do get in touch.
Our organisational structure encompasses three key functions of Commissioning & Partnerships, Public Confidence and Delivery & Assurance each lead by its own Director. With the support of her Team across these functions, the Commissioner delivers a mandate from the public of York and North Yorkshire to act upon the issues and priorities most important to them, set out in two key statutory plans – the Police & Crime Plan and the Fire & Rescue Plan. In addition, the Commissioner has set out her commitment to addressing Violence Against Women and Girls in an overarching VAWG Strategy for North Yorkshire
- Our Mission is Working to Enhance Public Confidence, Keep People Safe and Support Victims in Our Communities.
- Our Values are Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty and Leadership.
- In short, the Commissioner, the Chief Executive and their team are committed to their purpose of Making a Positive Difference for the Public Every Day.
About the Role
As part of our Organisational Development Programme, the Office of the Police, Fire and Crime Commissioner have an exciting opportunity for a motivated and dedicated Executive Assistant to provide executive support to our PFCC, Zoë Metcalfe.
You will work in a dynamic, fast paced environment as we continue to move forward in terms of delivering the Commissioner’s vision, projects, and services in support of the community here in North Yorkshire helping people to be safe and feel safe. You will be focused on the successful delivery of the PFCC’s objectives and be a core representative of the OPFCC committed to providing an excellent public service.
You will provide the PFCC with high level support including administrative and project services and you will be the primary point of contact for all engagement with internal and external partners, and local, regional, and national stakeholder groups that the PFCC works with. You will maintain and build on relationships with all stakeholders and provide any updates on the continued work and progress of ongoing initiatives.
You will efficiently manage the diary of the PFCC, be reactive to changes and be able to prioritise workload and commitments effectively. You will support by preparing for and attending meetings, including writing up briefing notes and speeches, showcasing your attention to detail.
Working for us – what we can offer you
Working for the OPFCC is rewarding and brings opportunities to make a real difference not only internally but to the communities we serve.
You’ll receive a competitive salary and be entitled to a Local Government pension scheme, leave entitlements and other employee benefits. Unison is the recognised trade union and there are also several employee support networks. You’ll also benefit from discounts on shopping and eating out as part of the Blue Light Card scheme.
You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
We, at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team positiveaction@northyorkshire.police.uk
How to Apply
- For an informal conversation about this role or for any further information please contact Sarah Davies sarah.davies@northyorkshire-pfcc.gov.uk
- To be considered for this role please submit your application by the 26th of May 2023
- Visit our jobs portal to apply for this role.
Customer Service Assistant
Location: Harrogate
Salary: Scale 2 £20490 – £21,018
Hours: Full time
Contract: Permanent
Closing date: 9.00am on Friday 2June 2023
As part of our Organisational Development Programme, the Office of the Police, Fire and Crime Commissioner (OPFCC) have an exciting new opportunity for a motivated and dedicated individual with excellent organisational, interpersonal and customer service skills to join us in the role of Customer Service Assistant in the Customer Service team in Harrogate.
The Customer Service team at the OPFCC are crucial in making sure that members of the public feel confident in raising their concerns about the Police and Fire Services and that they will be listened to and taken seriously. Making complaints about these services can be a nerve wrecking experience for the individual and as a Customer Service Assistant you will help us deliver a positive experience that the public deserve. Your support will allow the Commissioner to continue to hold the Police and Fire Services to account.
At the OPFCC, we deal with serious and often high-profile subjects. In your role, you will provide support to an experienced and dedicated team, helping with research and casework while aiding our important Scrutiny Panels. You will have the opportunity to learn from experienced public servants and will be welcomed into a small dynamic, team where you will be truly valued.
You will be joining us at a very important and exciting time, as we move forward in terms of delivering the Commissioner’s vision, projects, and services in support of the community here in North Yorkshire helping people to be safe and feel safe.
To be successful in the role, you will:
You will be required to provide a full range of administrative and clerical support within the Customer Service environment, which includes our flagship Complaints and Recognition team. As we also provide administrative services across OPFCC scrutiny activities, this will include attendance at scrutiny meetings where you will be responsible for generating clear and accurate notes as minutes which are then produced in a timely fashion. Therefore, as well as being proficient in the use of Microsoft Office packages (including Excel, Word, and Outlook) you will have excellent attention to detail, with the ability to maintain accurate records. You will also undergo training on our internal IT systems.
In addition, your role will include general office administrative duties to include a variety of administrative tasks in support of the OPFCC and our volunteers. You will be able to clearly prioritise your workload, dealing with customer/volunteer enquiries promptly and offering them a first-class customer service experience and where necessary, you will escalate any such enquiries to the relevant department/individual.
Working for us – what we can offer you
Working for the OPFCC is rewarding and brings opportunities to make a real difference not only internally but to the communities we serve.
You’ll receive a competitive salary and be entitled to a Local Government pension scheme, leave entitlements and other employee benefits. Unison is the recognised trade union and there are also several employee support networks. You’ll also benefit from discounts on shopping and eating out as part of the Blue Light Card scheme.
You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
We are committed to staff wellbeing, and while this role will occasionally require work outside of normal hours, we are able to offer flexible and remote working, as well as a modern office space in Harrogate.
If you have a disability and require assistance to support you throughout this selection process, then please contact our Positive Action Team: positiveaction@northyorkshire.police.uk.
How to apply:
- Please submit your application before 9.00am on Friday 2nd of June 2023
- Should you wish to discuss the role requirements in more detail please contact Tina James-McGrath@northyorkshire-pfcc.gov.uk
- Visit our jobs portal to apply for this role.
OPFCC Inclusivity and Public Confidence Manager
Location: Harrogate and agile working
Salary: PO 9-12 – £43254 to £46437
Permanent, Full time
Closing date for applications 9am on the 31st of May 2023
Job Description.pdf
As part of our Organisational Development Programme, the Office of the Police, Fire and Crime Commissioner have an exciting opportunity for a professional with a passion for public confidence and inclusion, to join us as Inclusivity and Public Confidence Manager.
This brand-new role will work collegiately with North Yorkshire Police, North Yorkshire Fire & Rescue Service and Enable North Yorkshire to progress step changes in progress towards our Plan outcomes on public trust and confidence, inclusivity, diversity and equality and ensuring that both Services are employers of choice for all. The role will also be key in ensuring that the Office is exemplary in DEI practice and in its focus on public confidence.
Main responsibilities:
- Oversee the development of Public Confidence and EDI strategy and approach for the Services, using programme management methods to plan and deliver a range of change initiatives with appropriate setting and monitoring of measures to assess and report on progress towards the Outcomes.
- Assuring the delivery of internal and external action plans, working with senior leaders across the Services to turn strategy into reality.
- Provide subject matter expertise and advice to develop the agenda and hold the Services accountable for driving change.
Please review the job description for a full outline of responsibilities and requirements.
Applicants should be educated to degree level or equivalent qualification or possess significant demonstrable experience commensurate with the role. A track record of complex project management is essential. Applicants should be qualified in or working towards Project Management related methodology.
Ideally applicants will have experience in driving change in respect of EDI / Community Confidence / Standards / Integrity and Compliance programmes.
We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team positiveaction@northyorkshire.police.uk
To apply
Independent Custody Visitors
Do you have what it takes to check prisoner welfare, custody conditions and police behaviour?
North Yorkshire Police Fire & Crime Commissioner, has responsibility for a team of ‘Independent Custody Visitors, a team of volunteers who make unannounced visits to police stations in North Yorkshire. They speak with people detained in custody, check their welfare and the conditions in which they are being held and submit reports on their visits.
Independent custody visiting is a vital element of the work of the Office of the Police, Fire & Crime Commissioner in ensuring that the police service is open and accountable to the people it serves. The scheme works to Home Office guidelines.
Independent Custody Visitors are an important part of holding policing to account locally. If you are interested in helping your community and want to volunteer, please consider this unique role.
The Commissioner is currently recruiting volunteers for the Scarborough, area.
Find out more about this role and how to apply
For more information or an informal discussion:
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- please call our office on 01423 569 562
- or email info@northyorkshire-pfcc.gov.uk
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On-call (retained) firefighter recruitment
On-call firefighters are trained firefighters who, rather than being based at a fire station, provide on-call cover from home and/or their place of work. They declare the periods in a week when they are available to respond to emergencies if called upon.
They respond to emergencies when their pager alerts them, so must work and/or live within approximately four minutes travel time from the fire station as they travel from that location to the fire station, where they then travel to the emergency in a fire service vehicle.