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Customer Service Adviser (x2)
Salary: Scale 4 – 5 (£24,921 – £29,874)
Location: Hybrid Working (Offering a blend of working from home, alongside office locations at Harrogate and Northallerton)
Employer: Office of the North Yorkshire Police, Fire and Crime Commissioner
Contract:Permanent / Full Time – 37 hours per week
We have an exciting opportunity for 2 x Customer Service Adviser’s to join The Office of the Police, Fire and Crime Commissioner (OPFCC) Complaints and Recognition team.
Working with the Senior Customer Service Adviser, you will provide exemplary customer service for Commissioner casework on correspondence, complaint, and recognition cases. You will positively represent the Office of Police, Fire & Crime Commissioner (OPFCC), North Yorkshire Police (NYP), and North Yorkshire Fire and Rescue Service (NYFRS), through first contact and any ongoing customer liaison.
To be successful in the role you will:
- Be able to independently manage caseloads, assessing, investigating, and collating all the relevant information to inform decision making.
- Have strong experience of complaints and recognition handling (either in the public or private sector).
- Be confident dealing with customers, taking the time to understand complex issues, and ensuring that customer concerns are resolved swiftly.
- Have demonstrable working relationships and be able to communicate with both internal and external stakeholders.
- Demonstrate excellent organisational skills with the ability to manage workload dependent on current priorities.
- Demonstrate a high standard of written English, tone, and language style.
For a full outline of the responsibilities of the role, please view the Role Profile.
Working for us – what we can offer you:
Working for the OPFCC is rewarding and brings opportunities to make a real difference not only internally but to the communities we serve.
You’ll receive a competitive salary and be entitled to a Local Government pension scheme, leave entitlements and other employee benefits. Unison is the recognised trade union and there are also several employee support networks. You’ll also benefit from discounts on shopping and eating out as part of the Blue Light Card scheme.
You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
We are committed to staff wellbeing, and we are able to offer flexible and remote working, as well as the use of modern office space across the North Yorkshire OPFCC estate (including Harrogate and Northallerton).
We value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team – positiveaction@northyorkshire.police.uk
For further information about this role and support with any questions, please contact Tina James-McGrath, Customer Service Manager – tina.james-mcgrath@northyorkshire-pfcc.gov.uk
Closing date: Monday 6th May 2024 @ 09:00am
Interviewing: Week Commencing 13th May 2024
Apply now: Customer Service Adviser (engageats.co.uk)
York and North Yorkshire Combined Authority – Chief Executive Officer
Salary: £124,656
Location: York, Northallerton and Harrogate; Hybrid
Employer: York and North Yorkshire Combined Authority
Contract: Perm – Full Time
This is a very exciting time for York and North Yorkshire – we are at a pivotal point in our history.
On 22 January 2024 the York and North Yorkshire Combined Authority was formed by Parliament; responsible for overseeing devolved decision-making powers and harnessing millions of pounds of funding for both York and North Yorkshire. Devolution plans bring significant benefits to our 815,000 residents and 32,000 businesses across York and North Yorkshire, including new jobs, more affordable housing and measures to tackle climate change.
The new Mayor of the Combined Authority will be elected on 2 May 2024 and will be looking to forge ahead with a brand new talented leadership team at the start of what is going to be an incredibly exciting time for the region. This is where you come in – as a founding member of the Combined Authority Management Board, you will work closely with the Mayor and many other influential leaders both locally and nationally, to help bring about significant change and make sure the region fully capitalises on all that devolution can offer.
The challenges are significant, but the rewards are too – here is a role which will be instrumental in shaping the future of the Combined Authority; an opportunity to leave a lasting legacy. In return you will be welcomed by dedicated and supportive colleagues who appreciate everything York and North Yorkshire has to offer and who want to do their very best for the region. Make your future, our future.
As Chief Executive you will already be a successful and influential leader; – you will make the partnership that is the basis of the combined authority work and maximise the opportunities this affords us. Working with City of York Council, North Yorkshire Council, and the newly elected Mayor you will help shape and be responsible for the delivery of the authorities priorities, the corporate and business objectives.
This really is a fantastic opportunity to play a vital role in this next phase in the North Yorkshire success story at a critical moment in its’ history. Opportunities to spearhead a brand new organisation, make your mark and leave a legacy will not come much better than this.
For more information and to apply visit: www.nyresourcing.co.uk/cexmca
Close Date: 12 May 2024
Independent Custody Visitors
Do you have what it takes to check prisoner welfare, custody conditions and police behaviour?
North Yorkshire Police Fire & Crime Commissioner, has responsibility for a team of ‘Independent Custody Visitors, a team of volunteers who make unannounced visits to police stations in North Yorkshire. They speak with people detained in custody, check their welfare and the conditions in which they are being held and submit reports on their visits.
Independent custody visiting is a vital element of the work of the Office of the Police, Fire & Crime Commissioner in ensuring that the police service is open and accountable to the people it serves. The scheme works to Home Office guidelines.
Independent Custody Visitors are an important part of holding policing to account locally. If you are interested in helping your community and want to volunteer, please consider this unique role.
The Commissioner is currently recruiting volunteers for the Harrogate, Scarborough and York areas.
Find out more about this role and how to apply
For more information or an informal discussion:
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- please call our office on 01423 569 562
- or email info@northyorkshire-pfcc.gov.uk
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On-call (retained) firefighter recruitment
On-call firefighters are trained firefighters who, rather than being based at a fire station, provide on-call cover from home and/or their place of work. They declare the periods in a week when they are available to respond to emergencies if called upon.
They respond to emergencies when their pager alerts them, so must work and/or live within approximately four minutes travel time from the fire station as they travel from that location to the fire station, where they then travel to the emergency in a fire service vehicle.