Make a complaint or compliment about the fire service

If you have a complaint or compliment, we want to hear it.
Do it online
I’m unhappy about something and would like to make a complaint.

 

I’m happy about the service I received and want to say thank you.

 


To make a complaint or compliment about North Yorkshire Fire & Rescue Service, you can do this online or by  contacting the Complaints and Recognition Team at the Office of the Police, Fire and Crime Commissioner.

  • Make a complaint or compliment – online
  • Email: customerservice@northyorkshire-pfcc.gov.uk
  • Call: 01609 643 339 between 8.30am to 5pm Monday to Thursday 8.30am to 4.30pm on Friday
  • Direct contact at your local fire station
  • Write to: Complaints and Recognition Team
    Office of the North Yorkshire Police, Fire and Crime Commissioner
    12 Granby Road
    Harrogate
    North Yorkshire
    HG1 4ST

Details of the policy and procedures are available here: