Make a complaint or compliment about the fire service

If you have a complaint or compliment, we want to hear it.
Do it online
I’m unhappy about something and would like to make a complaint.


I’m happy about the service I received and want to say thank you.


To make a complaint or compliment about North Yorkshire Fire & Rescue Service, you can do this online or by  contacting the Complaints and Recognition Team at the Office of the Police, Fire and Crime Commissioner.

  • Make a complaint or compliment – online
  • Email:
  • Call: 01423 642700 between 8.30am to 5pm Monday to Thursday 8.30am to 4.30pm on Friday
  • Write to: Complaints and Recognition Team
    Office of the North Yorkshire Police, Fire and Crime Commissioner
    12 Granby Road
    North Yorkshire
    HG1 4ST

Details of the policy and procedures are available here: