Make a complaint or compliment about the fire service

I’m unhappy about something and would like to make a complaint.

 

I’m happy about the service I received and want to say thank you.

 

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To make a complaint or compliment about North Yorkshire Fire & Rescue Service, you can do this online or by  contacting the Complaints and Recognition Team at the Office of the Police, Fire and Crime Commissioner.

• Make a complaint or compliment – online
• Email: customerservice@northyorkshire-pfcc.gov.uk
• Call: 01423 642700 between 8.30am to 5pm Monday to Thursday 8.30am to 4.30pm on Friday
• Write to: Complaints and Recognition Team
  Office of the Police, Fire and Crime Commissioner for North Yorkshire and York
  Harrogate Police Station
  Beckwith Head Rd
  Harrogate
  HG3 1FR

Details of the policy and procedures are available here:

• Complaints Policy – Fire service
• Complaints Procedure – Fire service