Your Commissioner - Your Voice

Commissioner Zoë can ask questions on your behalf in her Online Public Meeting with the Chief Constable or Chief Fire Officer. Ask your question and find out more.

Make a complaint or compliment about the fire service

If you have a complaint or compliment, we want to hear it.
Do it online
I’m unhappy about something and would like to make a complaint.


I’m happy about the service I received and want to say thank you.


To make a complaint or compliment about North Yorkshire Fire & Rescue Service, you can do this online or by  contacting the Complaints and Recognition Team at the Office of the Police, Fire and Crime Commissioner.

  • Make a complaint or compliment – online
  • Email:
  • Call: 01423 642700 between 8.30am to 5pm Monday to Thursday 8.30am to 4.30pm on Friday
  • Write to: Complaints and Recognition Team
    Office of the North Yorkshire Police, Fire and Crime Commissioner
    12 Granby Road
    North Yorkshire
    HG1 4ST

Details of the policy and procedures are available here: