Jo Coles - York and North Yorkshire Deputy Mayor for Policing, Fire and Crime

Jo Coles - North Yorkshire Deputy Mayor for Policing, Fire and Crime

Make a complaint or compliment about the fire service

If you have a complaint or compliment, we want to hear it.
Do it online
I’m unhappy about something and would like to make a complaint.

 

I’m happy about the service I received and want to say thank you.

 


To make a complaint or compliment about North Yorkshire Fire & Rescue Service, you can do this online or by  contacting the Complaints and Recognition Team at the Office of the Police, Fire, Crime and Commissioning.

  • Make a complaint or compliment – online
  • Email: customerservice@northyorkshire-pfcc.gov.uk
  • Call: 01423 642700 between 8.30am to 5pm Monday to Thursday 8.30am to 4.30pm on Friday
  • Write to: Complaints and Recognition Team
    York and North Yorkshire Office of the Police, Fire, Crime and Commissioning
    Harrogate Police Station
    Beckwith Head Rd
    Harrogate
    HG3 1FR

Details of the policy and procedures are available here: