Your commissioner Zoë Metcalfe

Your Commissioner Zoë Metcalfe

Your Commissioner - Your Voice

Commissioner Zoë can ask questions on your behalf in her Online Public Meeting with the Chief Constable or Chief Fire Officer. Ask your question and find out more.

Home - How can we help? - Complaints & Recognition - Make a complaint or compliment about the fire service - Make a complaint about the fire service - Thank You

Thank You

Thank you very much for getting in touch.

We are sad to hear that you are not happy with the service provided by North Yorkshire Fire and Rescue Service.

We will review the information you have provided us and either, the Complaints and Recognition Team, or North Yorkshire Fire and Rescue Service will get back in touch with you to let you know what happens next.

If you need to contact our office before we get back in touch:

  • Email: customerservice@northyorkshire-pfcc.gov.uk
  • Call: 01423 642700 between 8.30am to 5pm Monday to Thursday 8.30am to 4.30pm on Friday
  • Write to: Complaints and Recognition Team
    Office of the Police, Fire and Crime Commissioner for North Yorkshire and York
    Harrogate Police Station
    Beckwith Head Rd
    Harrogate
    HG3 1FR

Thank you