Record of complaints

• If you have a concern about something the Commissioner has said or done, the first step is to raise it with them.
• If you are still not satisfied, you can make a complaint to the Police, Fire and Crime Panel. Someone can act on your behalf (perhaps a friend or relative) if you give your written permission for them to do so.
• The Police, Fire and Crime Panel are the group, made up of elected (cross-party) Councillors and independent appointees, who hold the Commissioner to account.
• Contact details for the Chair of the Police, Fire and Crime Panel
• If the complaint is of alleged criminal conduct, then this will be immediately passed onto the Independent Police Complaints Commission.
• Complaints Reports  are published when the Police, Fire and Crime Panel believes it is in the public interest to do so.
• The number of complaints against the Commissioner, and their deputy, recorded by the Police, Fire and Crime Panel, are published on this page.

The Panel’s complaints handling process is available on the Police, Fire and Crime Panel’s website.

Complaints against Commissioner Zoë Metcalfe recorded by the Police, Fire and Crime Panel

Zoë Metcalfe was elected following the by-election on Thursday 25 November 2021 and took up the role on Friday 26 November 2021.

From 26 November 2021 to 13 March 2023

• Three complaints have been received by the Police, Fire and Crime Panel against the Commissioner.
• The complaints resulted in no further action being taken.

From 14 March 2023 to 31 March 2024

• Two complaints have been received by the Police, Fire and Crime Panel against the Commissioner.
• The complaints resulted in no further action being taken.